Refund policy
At Fancier, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 14 days after your order is delivered.
Return Eligibility
To be eligible for a return, items must be:
• Unworn, unused, unwashed, and undamaged
• In the same condition that you received them
• With all original tags, labels, and packaging attached
• Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may be refused or returned to the customer.
Non-Returnable Items
The following items are not eligible for return:
• Final sale items
• Gift cards
• Items marked as non-returnable
• Worn, washed, altered, damaged, or stained items
• Items without original tags or packaging
• Personal care, beauty, or hygiene-related products, if applicable
Returns for Partner-Fulfilled Products
Some items are fulfilled by our partner brands. Return eligibility, return address, and return instructions may vary depending on the product and the brand partner that fulfilled the order.
Before sending any item back, customers must contact Fancier at [support@befancier.com] to request return authorization and receive the correct return instructions.
Please do not send products back to the original shipping address or to a brand partner without contacting us first. Unauthorized returns may not be accepted.
How to Start a Return
To request a return, please contact us at [support@befancier.com] with your order number and the reason for your return.
If your return is approved, we will provide return instructions. Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at [support@befancier.com] with your order number and clear photos of the issue.
If the issue is approved, we will offer a replacement, store credit, or refund depending on the situation and product availability.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not guarantee exchanges because inventory may change quickly. If you need a different size, color, or style, we recommend returning the eligible item and placing a new order.
Order Cancellations
Orders may be cancelled only before they are processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must follow our return process.
Questions
For any return or refund questions, please contact us at:
Fancier Customer Support
Email: support@befancier.com
Website: https://befancier.com